Getting help and support

Proto.io sincerely cares about its users and always tries to offer the best support to help them achieve their goals. A great collection of learning resources has been created to help you get the most out of the tool. It doesn’t matter if you are completely new to prototyping, or you are an experienced user.

There are resources for all levels, as well as in several formats to cater for users who prefer to learn by reading the documentation, watch video tutorials or post a question to the Proto.io community forum. Finally, if you don’t find the answer to your question anywhere, you can always contact our friendly Customer Support and they will get back to as soon as possible.

 

This guide

The goal of this User Guide is to comprehensively explain the features and functionality of Proto.io. It is divided into sections and articles and is searchable so that you quickly find what you’re looking for.

 

Video academy

There is a wide collection of video tutorials on our website to help you quickly learn everything you need to know about Proto.io.

Video tutorials are short instructional videos that explain a Proto.io feature, or guide you through the process of prototyping popular apps.   

 

Live and recorded webinars

Webinars are regularly organized by our Product Evangelist and are open to everyone to attend for free. These are highly beneficial because you get the chance to see an experienced Proto.io user in action, explaining what he does and how in every single step. He answers questions at the end of a live webinar. There are sometimes Live Q&A sessions organized as a webinar, in which you can ask the instructor any questions you might have.

If you missed the webinar for some reason, you can always access it later here.

 

Community forum

Proto.io has a thriving user community. You can explore older posts, search for posts on specific topics, comment on existing posts, or create posts and wait for our friendly customer support to get back to you. 

 

Submitting a support request

In the case where you cannot find the answer to your question, then the Proto.io Customer Support is always happy to promptly assist you in any way it can.

https://protoio.zendesk.com/tickets/new

 

Link to Changelog

Proto.io is constantly improving taking users needs and wishes into consideration. You can keep track of the various changes through the Changelog

https://proto.io/en/changelog/  

 

Onboarding in the Proto.io Editor 

  • Tour of the Editor, to show you where everything is in the Editor
  • Help beacons, to explain some of the Editor's core features
  • Step-by-step tutorial, to get you to create, preview and share your first interactive prototype in no time (also available here in the Help Center)
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