Getting help and support

Proto.io sincerely cares about its users and always tries to offer the best support to help them achieve their goals. A great collection of learning resources has been created to help you get the most out of the tool. It doesn’t matter if you are completely new to prototyping, or you are an experienced user.

There are resources for all levels, as well as in several formats to cater for users who prefer to learn by reading the documentation or watch video tutorials. Finally, if you don’t find the answer to your question anywhere, you can always contact our friendly Customer Support and they will get back to you as soon as possible.

 

This guide

The goal of this User Guide is to comprehensively explain the features and functionality of Proto.io. It is divided into sections and articles and is searchable so that you quickly find what you’re looking for.

 

Video academy

There is a wide collection of video tutorials on our website to help you quickly learn everything you need to know about Proto.io.

Video tutorials are short instructional videos that explain a Proto.io feature or guide you through the process of prototyping popular apps.   

 

Submitting a support request

In the case where you cannot find the answer to your question, then the Proto.io Customer Support team is always happy to promptly assist you in any way it can.

https://protoio.zendesk.com/tickets/new

In cases where the problem reported cannot be solved during communication via email, chat or video call, then the Support team might need to directly inspect the project to better investigate. Your account and projects are only accessible to you, so you will need to temporarily give them access.  

 

Link to Changelog

Proto.io is constantly improving taking users' needs and wishes into consideration. You can keep track of the various changes through the Changelog.

 

Onboarding in the Proto.io Editor 

  • Tour of the Editor, to show you where everything is in the Editor
  • The Editor Overview video.
  • The sample and the tutorial projects that are available for exploring
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